Return Policy & FAQs
What is your Return/Exchange/Lost Mail Policy?
All Sales Final - No Returns Or Exchanges. Due to the hand printed nature and the high demand of our merchandise all sales are considered final.
Please confirm that your address, billing address, shopping cart, and product sizing are all correct before submitting your order. Orders can not be modified or canceled once placed unless there are critical errors that prevent your order from being shipped.
Orders will not be canceled or refunded due to delayed or longer than expected shipping times, double ordering, or size corrections.
Stock is not available for exchanges.
Ritual will assume no liability for lost packages.
In the rare case of your order never arriving (lost mail), arriving damaged, or defective contact firstname.lastname@example.org and a Gift Card will be provided to you in the amount of your order.
How long will it take my order to ship?
Please allow 1-2 weeks for your order to ship out. Once your order is shipped you will receive tracking via e-mail. Orders ship out and receive tracking updates on business days (Monday - Friday) only. Excluding USA Federal Holidays.
Note: Shipping Labels are often purchased before the package is shipped out. Noticing no movement early on is normal.
In rare occasions Mail Couriers will lose packages at this stage, if you think that this has happened please contact the Mail Courier you selected at checkout.
How do your shirts fit?
We take quality, and comfort very seriously. We provide sizing charts for everything we can. If an item fits differently it will be made clear via the sizing chart or the information for the item. All of our products fit true to size. While the cut may vary from item to item.
When will you restock "X"?
You can always expect us to restock our "Identity Collection" collection. We may even restock certain drop specific items but not always. We are focused on doing new things. We want to continue to grow, change and do more. We know it's frustrating when things sell out quickly and we promise this isn't intentional. We always stock based off of the previous drop. When specialty items sell out, that’s it, its gone. If we feel like it went unfairly quick we will restock, but again, not always. You can always expect new stuff from us.